Do you offer a satisfaction guarantee?

Yes. If you are not satisfied with your clean, we will return within 24 hours to make it right at no additional charge.

FAQ – Elegant Visit

Q: Are your cleaners background-checked?

Yes. Every Elegant Visit team member undergoes a thorough background check before joining our team.

Q: What is your cancellation policy?

We ask for at least 24 hours notice for cancellations or rescheduling.

Q: What payment methods do you accept?

We accept all major credit and debit cards. Payment is processed securely online.

Q: Do I need to be home during the cleaning?

No. Many clients provide a key, lockbox code, or smart lock access. Our team is fully insured and background-checked.

What areas do you serve?

We serve Miami-Dade, Broward, Palm Beach, and Treasure Coast counties in South Florida. You can check your specific ZIP code on our Service Areas page.

How do I book a cleaning?

You can use our online Estimate Tool to get an instant quote and book, or contact us directly by phone or email.

Do I need to be home during the cleaning?

No, you don’t need to be home. Many clients provide secure access instructions (lock code, smart lock, doorman, etc.). We’ll make sure your home is locked up securely when we leave.

Are your cleaners background-checked?

Yes, absolutely. Every team member goes through a thorough background check, is fully insured, and receives professional training before their first assignment.

What’s included in the All-Inclusive Deep Clean?

Our deep clean covers every room: kitchen (appliances, counters, cabinets), bathrooms (sanitization, de-scaling), bedrooms (dusting, vacuuming), living areas, baseboards, light fixtures, and interior windows.

What is the Loyalty Plan for rental cleaning?

Our Loyalty Plan is a bundle of 6 cleans within 90 days, available for Short-Term Rental Cleaning clients. You’ll receive a discount on each clean when you commit to the bundle.

Do you use eco-friendly products?

Yes! We prioritize eco-friendly, non-toxic cleaning products that are safe for families, pets, and the environment. If you have specific product preferences or allergies, just let us know.

Can I add laundry or dishes to my service?

Yes! We offer Hand Washed Dishes and Laundry as add-on services. You can select these during the estimate process or request them separately.

How is pricing determined?

Pricing is based on the service type, property size (square footage and bedrooms/bathrooms), and any add-ons you choose. Our online estimate tool gives you an instant quote.

Do you offer free estimates?

Yes! Use our Get Estimate tool for an instant, no-obligation quote. You can also call us for a personalized estimate.

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital payments. Full payment or deposit options are available at the time of booking.

What is your Re-Clean Warranty?

If you’re not 100% satisfied after a cleaning, contact us within 24 hours and we’ll send a team back to re-clean the areas in question — completely free of charge.

What is your cancellation policy?

You can cancel or reschedule up to 24 hours before your appointment at no charge. Cancellations within 24 hours may incur a fee.

Are you insured?

Yes, Elegant Visit is fully insured with comprehensive general liability coverage. Your property and belongings are protected throughout every visit.

Frequently Asked Questions

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