Information We Collect

Information you give us directly:

Contact details — name, email, phone number
Service address — the location we clean
Payment data — processed by Stripe; we never store card numbers
Booking details — service type, date, special instructions
Account credentials — username and hashed password

Information collected automatically:

IP address and browser type
Pages visited and time on site
Referring website or search term

How We Use Your Information

Confirm and manage your cleaning appointments
Send reminders, receipts, and service updates
Process payments securely through Stripe
Respond to your questions and requests
Improve our website and services
Send occasional promotional emails — unsubscribe anytime
Comply with legal obligations

Who We Share Data With

We do not sell your personal data. We share only what is necessary:

Partner Purpose

Stripe Payment processing

Google Scheduling via Google Calendar

Our cleaning staff Name, address, and appointment time only

Law enforcement Only when required by law or court order

Data Retention

Account data — kept while your account is active; deleted within 30 days of request
Booking records — retained 3 years for accounting compliance
Marketing preferences — until you unsubscribe

Cookies

We use three types of cookies:

Type Purpose Consent

Essential Login, cart, security Not required

Analytics Understanding site usage Required

Payment Stripe (checkout only) Not required

You can reset your cookie preference anytime by clearing your browser cookies and revisiting the site.

Your Rights

Access

Request a copy of the data we hold about you

Correction

Ask us to fix inaccurate information

Deletion

Request erasure of your personal data

Opt-out

Unsubscribe from marketing at any time

Portability

Receive your data in a portable format

California residents (CCPA): You have the right to know what personal information is collected and to opt out of its sale. We do not sell personal data.

To exercise any right, email info@elegantvisit.com. We respond within 30 days.

Security

We protect your data with SSL/TLS encryption, PCI-compliant payment handling via Stripe, and restricted staff access to personal information. No internet system is completely immune to risk, but we follow industry best practices throughout.

Children's Privacy

Our services are not directed at anyone under 13. We do not knowingly collect data from minors. If you believe a child has submitted information to us, contact us and we will delete it promptly.

Policy Changes

We may update this policy as our practices or applicable law changes. Updates are posted on this page. Continued use of our services after changes means you accept the revised terms. We will notify you by email for any significant changes.

Contact Us

Questions about this Privacy Policy? Reach us directly:

info@elegantvisit.com (754) 307-1212